Shipping policy

Domestic Shipping (U.S. Only)

We currently ship within the United States.

    •    Flat Rate Shipping: $10 for all orders under $200

    •    Free Shipping: Automatically applied to orders over $200 (before tax)

    •    Carriers: Orders ship via USPS (First-Class, Ground Advantage, or Priority Mail depending on weight)

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Order Processing Time

Please allow 3–4 business days for order processing. This does not include weekends or holidays. You’ll receive an email with tracking information as soon as your order has shipped.

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Estimated Delivery Times

    •    Standard Shipping: 3–6 business days after processing

    •    Priority Shipping (if selected): 2–3 business days after processing

Please note that delivery times may vary slightly due to carrier delays or peak seasons.

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Packaging

Your swimwear is packaged in our custom luxury box or protective mailer, with eco-friendly tissue, branded touches, and a premium unboxing experience in mind.

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Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.

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Lost or Delayed Packages

If your order is marked as “Delivered” but you haven’t received it, contact us within 3 business days. While we are not responsible for USPS delays, we’ll do our best to assist with locating the package or filing a claim.

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Need Help?

Reach out to us at info@serenaxmoon.comwith any questions or concerns about your order or shipment.