Refund policy

This Return Policy applies to all purchases made through SerenaxMoon a brand owned and operated by SwimbyMoon INC, and is incorporated by reference into our Terms and Conditions.

RETURN TIMEFRAME

We accept returns for store credit only. Returns must meet the following deadlines:

  • U.S. Customers: Items must be returned within 7 days of delivery.
  • International Customers: Items must be returned within 14 days of delivery.

Return windows begin on the date your package is marked as delivered by the carrier. Returns initiated outside these windows will not be accepted.

ORIGINAL CONDITION

To be eligible for store credit, all returned items must be:

  • In original condition — unworn, unwashed, and undamaged
  • Free from stains, makeup, pet hair, deodorant, perfume, or signs of wear
  • Returned with all original tags attached, including the security plastic tag that confirms the item has not been worn
  • Swimwear must have its hygiene liner fully intact and untampered
  • Repackaged securely to prevent damage in transit

Returns that do not meet these criteria will be rejected or subject to a cleaning fee. All items are thoroughly inspected upon return.

Items sold as sets (e.g., two-piece or bundled items) must be returned as a complete set.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, we do not accept returns on:

  • Swimwear with removed hygiene liners
  • Intimates or underwear
  • Face masks
  • Hair accessories
  • Water bottles or personal-use fitness gear
  • Final sale items

These items are not eligible for return, store credit, or exchange.

RETURN OUTCOMES

Approved returns are eligible for store credit only. We do not offer refunds or exchanges.

  • Store credit will be issued via a digital gift card sent to your email.
  • All returns are subject to a 10% restocking fee, which will be deducted from your store credit total.
  • The restocking fee applies per item returned, not per order.

Example: If you return an item purchased for $100, your issued store credit will be $90.

If you're looking to exchange an item, store credit can be used toward a new purchase of your desired item. See our Exchanges section for more details.

EXCHANGES

We currently offer exchanges through our store credit system.

  • If you'd like a different size or color of the same item, or a completely new item, simply return your item following our return instructions.
  • Once your return is processed, you will receive store credit (minus a 10% restocking fee) via digital gift card.
  • You can use that store credit to place a new order for your desired item(s), subject to availability.

We do not hold items for exchange and cannot guarantee availability by the time your return is processed. We recommend placing a new order as soon as your store credit is issued to ensure you get the item you want.

At this time, we do not offer instant exchanges or process exchanges automatically. All exchanges are initiated by you after receiving your store credit.

PROCESSING TIME

Returns are typically processed within 10 business days of being received by our warehouse. Once approved, we’ll notify you via email and issue your store credit.

  • Store credit does not expire.
  • If your original payment included a gift card, the credit will be returned to that same code first.

RETURN FEES

  • Customers are responsible for return shipping.
  • We do not offer free returns or prepaid shipping labels.
  • Use a trackable shipping method and retain proof of postage.
  • SwimbyMoon INC is not responsible for returns lost or damaged in transit.

UNREASONABLE CLAIMS & FAIR USE POLICY

To protect our business and community, we monitor return activity. We may restrict or deny returns or store credit in the event of:

  • Excessive or suspicious return behavior
  • Worn-and-return abuse
  • Misuse of return windows
  • False claims or return of incorrect merchandise

In cases of fraudulent activity, we reserve the right to block your account and take legal action if needed.

CUSTOMER RESPONSIBILITY

Until your return is received and inspected, the item remains your responsibility. Ensure it is:

  • Packaged securely
  • Labeled properly
  • Accompanied by tracking and proof of postage

We are not responsible for:

  • Mistaken returns
  • Items damaged in transit
  • Returns outside the allowed timeframe